At Uniprise, a UnitedHealth Group (UHG) company, our people and technology meet the benefits needs of employees and families at more than one-fourth of the Fortune 500 companies, through customization and innovation. National employers can then best access the full range of products and services offered by UnitedHealth Group companies while enjoying the ease of integrated administration for all employee services. It's a thriving business with an added personal significance…and a rare combination that will allow your career to flourish. Find out why by exploring this newly created career opportunity in our Plymouth, MN or Hartford, CT facilities.
Senior Voice Interface Designer
As part, of a team of 5 Voice Interface Designers, you will design and customize high-usability speech recognition software applications enabling our growing business to automate interactions with our stakeholders. This is an opportunity to creatively use your knowledge of human-computer interaction, usability and speech recognition to design new software applications that will impact the health and well-being industry!
Core responsibilities will include:
• Participating in the gathering, defining, validating and documenting of business requirements
• Obtaining end-user and Marketing input regarding caller needs, task structures and preferences
• Translating business requirements into call flow designs
• Writing call flows and creating routing design scripts with the goals of callers in mind, including appropriate line of questioning and prompts
• Designing new and redesigning/enhancing existing high-volume speech recognition applications
• Configuring / customizing applications
• Conducting, coordinating and/or executing usability testing
• Providing application demos as appropriate
• Engaging in application design tuning activities for continuous improvement purposes
• Helping to move us towards personalized, natural language processing solutions
Candidates will possess:
• Prior experience in the speech recognition profession, including designing call flows for IVR systems
• Experience with human-computer interaction and usability strategies, design processes, and user testing
• Solid knowledge of language patterns and the interaction between human voices and computers
• Experience with natural language processing, SLM, and/or personalization desired
• Experience designing call flows for IVR systems with advanced speech recognition
• Exposure to the Eclipse platform/framework and/or knowledge of speech recognition technology including: Nuance, Audium, CVP (Cisco Voice Platform), Tuvox, Voice Objects and Voxify also desired
• Customer focus, evidenced by a track-record of success delivering high quality designs on time and meeting/exceeding customer expectations
• Excellent communication skills — both written and oral
• Proven ability to guide and mentor others
• Advanced degree in Linguistics, Human-Computer Interaction or directly related field preferred
• Experience with Voice XML and state diagramming for voice interfaces desired
• Experience with matching interface persona to caller needs and preferences desired
• Formal training with the Nuance product of value
Diversity creates a healthier atmosphere: Equal opportunity employer M/F/D/V
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TO APPLY EMAIL YOUR RESUME TO MSTANEK@UHC.COM
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