Midwest Speech Technology Association

Speech Applications / Interactive Voice Response Developer

Location: Minneapolis area

Position AXG-1060

Position Overview:

This position is a significant career opportunity for a creative Interactive Voice Response guru to change the world of Self-Service Call Automation. Will play a key role in developing and implementing new speech applications, taking advantage of the many ways speech can streamline the caller experience while broadening the existing agent-based IVR. By effectively managing a one-of-a-kind self-service telephony solution, the company’s sole purpose is to turn telephone calls into sales for their clients. The position is for an IVR Developer who can take their proven knowledge of killer applications and combine it with the company’s revolutionary technology to ensure every call answered rings the clients’ cash registers. The perfect person for this position is an outside-the-box powerhouse who knows how to craft brilliant self-service experiences.

Qualifications and Experience:

- 3-5 years experience in Interactive Voice Response technology.
- 5-8 years experience in a telecommunications environment.
- Hands-on coding, tuning and diagnosis of speech applications, with proficiency coding in Periphonics PeriPro and VXML languages.
- Further experience developing and tuning grammars is also desirable, including Grammar XML (GRXML), Grammar Specification Language (GSL).
- Experience developing code for mixed initiative (DTMF and speech) as well as pure speech applications.
- Scripting language expertise (Perl, etc.)
- Proficiency with Visio call flows and related Office applications
- Demonstrate you’re an expert in speech technologies, development and testing - and that you can go one-on-one with the company’s telephony technology team.
- Proven call automation experience, with a track record of mastering the psychology of self-service and creating experiences that mirror the best live call center agent.
- Bachelors degree in business, psychology and/or computer science preferred.
- Experience building a team.

Company Overview:

Escape from the shackles of bureaucratic corporate life, and embrace your future. A future where you make an impact and stretch the limits of your talent, your aptitude and your imagination in an organization rooted in an entrepreneurial spirit, focused squarely on innovation and filled with passionate, intelligent people. This exciting direct response advertising company drives telephone calls from consumers all over the country for all types of products, and is significantly changing how radio and IVR’s can work together.

Direct your confidential response to:

Ronald E. Beyner
Senior Consultant, Speech Technologies
Pacific Search Consultants
2377 S. El Camino Real, Suite 201
San Clemente, CA 92672
phone: 949.366.9000 Ext. 4#
ron@SpeechTekJobs.com
on the web at http://www.speechtekjobs.com

To view additional opportunities go to:
http://www.speechtekjobs.com/candidates